Refund policy

At NightPod, we stand behind our product with a 100-Night Money-Back Guarantee. If NightPod isn't right for you, we'll make it right.

100-Night Money-Back Guarantee

You have 100 nights from the date you receive your NightPod to request a full refund. You do not need to send the device back.

Why we ask for 45 nights first

NightPod does not force air into your airway or hold it open with a mask. It works on the cause: the muscle under your chin that relaxes during sleep and lets your airway close. Every night, gentle micro-pulses wake that muscle up, and like any muscle, it gets stronger with repetition, not in one session.

Some people notice a difference in the first nights. For others, the change builds slowly and becomes clear after several weeks of nightly use. It depends on how long the muscle has been weak and how severe the snoring or sleep apnea is. Stopping after a few nights usually means stopping right before the results show up.

That is why we require at least 45 consecutive nights of use before a refund request can be processed. This rule is there for you: it gives your body the time it needs to respond.

Before you request a refund, talk to us

Most early problems come from placement, intensity or the patch, and they are easy to fix. Our support team will help you adjust your routine at info@trynightpod.com.

Eligibility

You have used NightPod for at least 45 consecutive nights
Your request is made within 100 nights of receiving your order
You provide your order number or proof of purchase

To request a refund, email info@trynightpod.com with your order number.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours of delivery at info@trynightpod.com. We will look into it and send a replacement or issue a full refund.

Lifetime Warranty

NightPod comes with a lifetime warranty covering electronic defects of the device. If your device stops working because of a manufacturing defect, we will replace it free of charge. The warranty does not cover adhesive patches, which are consumable accessories, or damage caused by misuse or modifications.

Non-Refundable Items

Adhesive patches (consumable accessories)
Gift cards
Orders where the 100-night guarantee period has ended

Returns and Exchanges

We do not accept returns or offer exchanges. Refunds are handled as described above, without sending the device back. If you need a replacement for a defective device, see the Lifetime Warranty section.

Refunds

Once we review your request, we will email you our decision. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need extra time to process it.

If more than 15 business days have passed since your refund was approved and you still haven't received it, contact us at info@trynightpod.com.

Contact Us

For any questions about refunds or warranty claims: info@trynightpod.com